Shipping policy

At Shawntel Marie, we strive to make your shopping experience as smooth as possible. We have established reasonable shipping rates, delivery schedules, and quicker delivery options. Orders placed after 2:00 pm ET will be processed and shipped the next day, except on holidays. We offer a range of shipping options, including USPS First-Class, USPS Priority Mail, and FedEx Home Delivery, to keep our delivery costs low and pass the savings on to you. Please note that we do not ship on federal holidays, and orders received on weekends will be processed on the next business day. Orders shipped to the eastern half of the US usually arrive within 3-5 business days, while orders shipped to the western half usually arrive within 5-7 business days. We recommend tracking your shipment closely and being available to receive it on the estimated arrival date or scheduling a pick-up at the carrier's holding facility.

Please note that we are not responsible for lost or stolen packages. If you suspect that your package has been lost or stolen, please contact the carrier directly and have your tracking number ready. In case of damaged products, we recommend filing a claim with the carrier and contacting us for assistance. We accept returns and exchanges of new, unused products within 15 days of purchase. Please note that we do not accept returns of samples, gift cards, or gift certificates. Refunds will be issued in the same form of payment as tendered at the time of purchase. To initiate a return or exchange, please contact our Shipping Department within 15 days of the order date at swaajid@nappyhutt.com.