Shipping Policy

HOW MUCH DOES SHIPPING COST?

Shipping cost may vary by item.

PROCESSING TIME

As soon as we receive your order, we process your item in 2-3 business days. This includes production time, as most products are made to order.

Estimated Delivery Time

As soon as the order is processed, we will be sending tracking information to the email used during the purchase. Delivery may take approximately 4-5 days.

(Shipping carriers are experiencing delays due to the Tariffs in place.)

If your order hasn’t arrived within the estimated delivery time, please contact our support team at nappyhuttnaturals@gmail.com.

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item asap.

All returns must be in their original packaging and condition, and also be made within 15 days of the delivery date.

RETURNS AND EXCHANGE POLICY

For non-defective items and those received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request. Once we receive the returned item, we will process your refund, minus a 30% Restocking Fee.

All returns must be in their original packaging and condition, and also be made within 15 days of the delivery date.

Nappy Hutt Naturals has the right to refuse returns that passed the 15 days allowed time after delivery.

For additional help please contact us at: ✆ 860-938-7960 Mon-Fri 9:30am-5:30pm ET and/or Email Us at nappyhuttnaturals@gmail.com